This post was written by Brad Johnson and Sharon Felton. Brad Johnson is the Director of Engagement for Raleigh based Cityzen. He assists with implementation of projects and consulting with staff on the best approach. A former member of a planning staff, he’s worked with over a hundred local government entities to optimize their online engagement.
Sharon Felton is the Communications Administrator with the City of Raleigh Public Affairs team. She works with departments, including the Department of City Planning, to implement communications strategies that best fit their needs.
The City of Raleigh was faced with a dilemma when approaching the public outreach portion of their citywide Bike Plan. A passionate, well established group of cyclists would be engaged throughout, but staff didn’t want to assume that they were the only stakeholders in the process. Reaching others for what would be a relatively technocratic discussion seemed like a big challenge. Continue Reading
It wasn’t a grand setting for a groundbreaking announcement – the basketball court of the South Estes public housing community in Chapel Hill. Eager volunteers stood at folding tables under the hoops ready to sign up residents for digital literacy classes and announce the Town’s new effort to bring free internet to all public housing residents. Trays of sausage and chicken biscuits, and jugs of sweet tea sat ready for an estimated 100 people.
I recently moved to the Town of Cary from a rural area in Western North Carolina. To say that things are different would likely be the understatement of the year; Cary has over 155,000 people at last count, and my hometown had about 2,500.
My family and I shifted from one of the smallest towns in the state to the seventh largest. That’s a process that will make you pay attention to the differences between where you’re coming from, and where you’re going.
It highlights the need for advocates of citizen engagement to provide more nuanced and custom approaches to citizen engagement that can work for both rural and urban communities – where there are often different cultural norms, values, and lifestyles. Continue Reading
It’s a great icebreaker for public servants. The next time you’re talking with someone who works in local or state government, ask about unrelated phone calls and emails. Almost every week (or day in some cases), public sector employees will field requests for information that have no connection to their organization.
The first time I heard of this was in the 1990s when some 911 dispatchers in a rural county near Raleigh told me how busy Friday nights were. For the most part, the calls weren’t emergencies; they were mostly questions about high school football scores. Driving directions were also a popular request. Continue Reading
“To achieve positive and enduring change, public and nonprofit leaders must create community engagement strategies that are as robust as the data-driven solutions that they hope to peruse.” Continue Reading
As we’re constantly told, this is The Age of Big Data, and tapping into that monstrous yet murky term indeed has the potential to revolutionize the way organizations function, particularly when it comes to finances. Local government and other public entities are no exception.
Indeed, many are increasingly publishing reams of financial data, like procurement contracts, salaries, and details of their various budgets. Some of this is still done in old-fashioned ways – many of us know how frustrating it is to mine data from PDFs of scanned documents, for instance. Yet even when Big Data is made available by governments in a standard format, with accompanying APIs for coders to freely draw from, and with aesthetically pleasing visualizations, is that enough?Continue Reading
Have you ever met a fascinating person who engages you with probing questions, thoughtful commentary and interesting facts? The two of you then embark on a lively conversation where you might gain or give a different perspective and learn something new. When parting ways, you’ve probably said, “Let’s keep in touch” and exchanged contact information. This is the dynamic that the Charlotte Area Transit System (CATS) looks to create with the public. Continue Reading
The presidential primary season has drawn considerable attention to the issue of young voters and what appears to be their overwhelming support for Bernie Sanders. On my campus students are engaging in debate watch parties, are organizing voter registration drives, and a small group of around twenty students, both Republican and Democratic, are having the experience of a lifetime in a program called Wake the Vote, which has taken them already to Iowa and New Hampshire and later in the year will give them the opportunity to attend the conventions. These kinds of experiences translate into participation at the polls. An organization that studies the political participation of young people (CIRCLE) reports that 70% of the youth votes (18-24) cast were cast by young people with at least some college experience. Clearly, activities that provide students with the opportunity to get engaged in the political process are powerful motivators for voting.
T.J. Smith is a senior majoring in Politics and International Affairs and minoring in Biology and Spanish at Wake Forest University. He is from Greensboro, NC and is highly engaged on campus and in the Winston-Salem community. In this post, he responds to our invitation to provide a student voice in the discussion about the role higher education institutions can play in civic life.
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As a guest author, I would like to write from the student perspective in discussing civic engagement. I will be responding to Dr. Harriger’s post on the teaching mission of the university and the university’s role in community-engaged research. In particular, I hope to use my own experience as a Wake Forest University student to illustrate two things the university can provide students in order to advance civic engagement.
First, the university must offer service learning but within the proper framing. I agree with Dr. Harriger’s post that too often college students are engaged in community projects that do more harm than good so I would like to offer a solution.
When people find a purposeful passion for an issue, they are more likely to engage in matters related to that issue, both socially and politically.
As communities become more competent and public awareness is raised, there are moments when there becomes a need to create programs that challenge public policies perceived to marginalize the disadvantaged.
I recently read a book by Leonard Jason, Principles of Social Change, where he provides five principles for social change that transform passion into action which include:
On the heels of the June 2015 Charleston racially motivated massacre, that left 9 dead and one injured, there has been much discussion about the use of historical symbols by government entities. The overarching idea is that the government should not appear to be biased and should represent the interest of the entire community and not certain segments. The Market House in downtown Fayetteville is one of those symbols up for debate.
The Market House is rich in history and southern heritage. According to Barksdale (2015), the original building that sat where the Market House sits now, once served as the State House in which the U.S. Constitution was ratified in 1789. When that building burned in the Great Fire of 1831, the Market House was erected in its place in 1832 . The site also hosted a Civil War battle in which Confederate Lieutenant General Wade Hampton killed 11 Union soldiers and captured a dozen more.
The unique architecture employs a town hall-market scheme found in England and is the only National Landmark in Cumberland County (National Park Service, 2008). The second floor of the structure was used as the town hall and a general meeting place. On the first floor vendors came to sell meat, produce, and the occasional human.
Yes, I said human. Slaves were auctioned primarily under estate liquidation or to pay a debt. The actual number of slaves sold is ambiguous, but it happened, on the steps surrounding the structure.
The nation is in the middle of a serious, sometimes heated discussion about law enforcement practices and procedures. The last year of news coverage has included disturbing accounts of violence that have left all sides looking for answers.
There are some 18,000 law enforcement agencies in the United States, and some are using local citizen advisory boards to establish and nurture relationships with their communities. There are several examples in North Carolina, including the City of Asheville, the City of Greensboro, the City of Burlington and the newest board in the Town of Knightdale. The Raleigh-area suburb is starting a police advisory board in January.
“Our primary purpose for this is seeking citizen input to make sure our community policing initiatives are addressing real needs and solutions,” said Knightdale Police Chief Lawrence Capps.
How can academic research translate into action-based, results-oriented solutions to issues central to local community development and public engagement? When it comes to policy making, the voting public should be able to actively engage informed experts within the academy to help them participate in and shape policies that matter to them. Citizens could more effectively engage local government if academic research were more accessible so that a more educated citizenry could then apply the research to problems in their respective communities. For example, Citizen Advisory Committees (CACs) meetings are great forums where academics can connect with concerned citizens and offer insight on matters where data collected from studies conducted in other regions may offer guidance on local community relations or conflict resolution among grassroots organizations and local government. Oftentimes, the will to improve conditions exceeds the know-how of pragmatic solutions to lingering issues that encumber communities and pass from generation to generation.
Partnerships between the public and the academy based not only on the dissemination of information but on actual conversations with stakeholders form mentoring relationships so that citizens utilize practical knowledge to formulate immediate and long-term solutions. Continue Reading
Over the last several decades there has been a civic engagement movement, of sorts, on college and university campuses across the country. Perhaps the most significant measure of the extent to which this movement has become a mainstream part of the discussion in higher education was the White House conference sponsored by the Department of Education and the American Association of Colleges and Universities held in January of 2012 to announce the release of a report entitled “A Crucible Moment: College Learning and Democracy’s Future.” As the title implies, the report argues that the long term health of American democracy depends on a higher education system with “civic learning and democratic engagement an expected part of every student’s college education.”
This blog is about “civic engagement” when most engagement is considered “normal” or “orderly” efforts to hear citizens and respond to their needs. Is there a sharp line between political protest and civic engagement? Is there a useful way to address the protests about police killings?
I’ll offer a few thoughts.
Protests about the deaths of Michael Brown in Ferguson, Missouri; Tamir Rice in Cleveland; Eric Garner in New York – and others– have taken many forms. Groups of North Carolina residents responded in several towns to the decision of a grand jury not to indict Darren Wilson, the Ferguson police officer who killed Brown; and the decision of a NYC grand jury not to issue charges against the police officers who arrested Eric Garner. For example: Asheville, Charlotte , Durham(and in mid-December, Durham mayor reminds citizens of protest rules) and Raleigh.
Full disclosure – I grew up in a large family with lots of extended relatives. On one side we could trace our roots back to tiny villages in Italy and on the other side we still had relatives living in Beirut, Lebanon. If you have seen My Big Fat Greek Wedding then you will have some idea of what growing up in a family like mine entails which is lots of expectations, relatives who are not afraid to share their opinions on areas of your life that you didn’t realize they had a say in, and tons of delicious food. Continue Reading