This post was written by Brad Johnson and Sharon Felton. Brad Johnson is the Director of Engagement for Raleigh based Cityzen. He assists with implementation of projects and consulting with staff on the best approach. A former member of a planning staff, he’s worked with over a hundred local government entities to optimize their online engagement.
Sharon Felton is the Communications Administrator with the City of Raleigh Public Affairs team. She works with departments, including the Department of City Planning, to implement communications strategies that best fit their needs.
The City of Raleigh was faced with a dilemma when approaching the public outreach portion of their citywide Bike Plan. A passionate, well established group of cyclists would be engaged throughout, but staff didn’t want to assume that they were the only stakeholders in the process. Reaching others for what would be a relatively technocratic discussion seemed like a big challenge. Continue Reading
Charlotte’s West End is among the oldest and most culturally rich areas of the city. With neighborhoods dating back to the late 1800’s, this area has served as a hub for the African-American community for generations. From long standing community service organizations to educational institutions such as Johnson C. Smith University to more than 330 acres of greenspace, there is a strong community built on Charlotte’s west side and many people invested in its future.
I am a sixty years old black man who has been fighting for social justice and fairness for low- income communities here in Durham North Carolina for the last 27 years. I have seen a lot of changes come into our communities that at the time I felt good about, housing has been improved, we have more and better parks and playgrounds, downtown Durham has come back to life and there are more things to do, access to main highways are being improve and a lot of different jobs are coming into the area. The problem I see now is that with all of these good things happening in Durham, not many poor blacks are benefiting, in fact we are being forced out of our neighborhoods, are young blacks men and women aren’t getting the good paying jobs and the black owned businesses are dying out. Try as I can, I don’t know how to turn this around or where to start, Any ideals?
It’s a great icebreaker for public servants. The next time you’re talking with someone who works in local or state government, ask about unrelated phone calls and emails. Almost every week (or day in some cases), public sector employees will field requests for information that have no connection to their organization.
The first time I heard of this was in the 1990s when some 911 dispatchers in a rural county near Raleigh told me how busy Friday nights were. For the most part, the calls weren’t emergencies; they were mostly questions about high school football scores. Driving directions were also a popular request. Continue Reading
“To achieve positive and enduring change, public and nonprofit leaders must create community engagement strategies that are as robust as the data-driven solutions that they hope to peruse.” Continue Reading
As we’re constantly told, this is The Age of Big Data, and tapping into that monstrous yet murky term indeed has the potential to revolutionize the way organizations function, particularly when it comes to finances. Local government and other public entities are no exception.
Indeed, many are increasingly publishing reams of financial data, like procurement contracts, salaries, and details of their various budgets. Some of this is still done in old-fashioned ways – many of us know how frustrating it is to mine data from PDFs of scanned documents, for instance. Yet even when Big Data is made available by governments in a standard format, with accompanying APIs for coders to freely draw from, and with aesthetically pleasing visualizations, is that enough?Continue Reading
Have you ever met a fascinating person who engages you with probing questions, thoughtful commentary and interesting facts? The two of you then embark on a lively conversation where you might gain or give a different perspective and learn something new. When parting ways, you’ve probably said, “Let’s keep in touch” and exchanged contact information. This is the dynamic that the Charlotte Area Transit System (CATS) looks to create with the public. Continue Reading
The presidential primary season has drawn considerable attention to the issue of young voters and what appears to be their overwhelming support for Bernie Sanders. On my campus students are engaging in debate watch parties, are organizing voter registration drives, and a small group of around twenty students, both Republican and Democratic, are having the experience of a lifetime in a program called Wake the Vote, which has taken them already to Iowa and New Hampshire and later in the year will give them the opportunity to attend the conventions. These kinds of experiences translate into participation at the polls. An organization that studies the political participation of young people (CIRCLE) reports that 70% of the youth votes (18-24) cast were cast by young people with at least some college experience. Clearly, activities that provide students with the opportunity to get engaged in the political process are powerful motivators for voting.
T.J. Smith is a senior majoring in Politics and International Affairs and minoring in Biology and Spanish at Wake Forest University. He is from Greensboro, NC and is highly engaged on campus and in the Winston-Salem community. In this post, he responds to our invitation to provide a student voice in the discussion about the role higher education institutions can play in civic life.
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As a guest author, I would like to write from the student perspective in discussing civic engagement. I will be responding to Dr. Harriger’s post on the teaching mission of the university and the university’s role in community-engaged research. In particular, I hope to use my own experience as a Wake Forest University student to illustrate two things the university can provide students in order to advance civic engagement.
First, the university must offer service learning but within the proper framing. I agree with Dr. Harriger’s post that too often college students are engaged in community projects that do more harm than good so I would like to offer a solution.
How can academic research translate into action-based, results-oriented solutions to issues central to local community development and public engagement? When it comes to policy making, the voting public should be able to actively engage informed experts within the academy to help them participate in and shape policies that matter to them. Citizens could more effectively engage local government if academic research were more accessible so that a more educated citizenry could then apply the research to problems in their respective communities. For example, Citizen Advisory Committees (CACs) meetings are great forums where academics can connect with concerned citizens and offer insight on matters where data collected from studies conducted in other regions may offer guidance on local community relations or conflict resolution among grassroots organizations and local government. Oftentimes, the will to improve conditions exceeds the know-how of pragmatic solutions to lingering issues that encumber communities and pass from generation to generation.
Partnerships between the public and the academy based not only on the dissemination of information but on actual conversations with stakeholders form mentoring relationships so that citizens utilize practical knowledge to formulate immediate and long-term solutions. Continue Reading