How Can Local Government Earn Trust in the Era of Fake News?

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Rebuilding trust in American democracy was a central theme among public communicators who gathered at the City-County Communicators and Marketing Association (3CMA) www.3cma.org conference Sept. 6-8 in Anaheim, Calif.

#3CMAAnnual: “How can local government earn trust in the era of fake news?”

Explaining the “why” as part of a sustained story is a better strategy than regular blurt-outs to engage with the public, said Santa Monica City Manager Rick Cole in the opening conference session. Invest in the time to develop key messages. Think about the way people feel about their government. He urged local government communicators to Continue Reading

Finding Common Ground During a Divided Time

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“I never considered a difference of opinion in politics, in religion, in philosophy, as cause for withdrawing from a friend.” – Thomas Jefferson to William Hamilton, April 22, 1800

If you’re involved in community engagement in any way, thank you. Your commitment to dialogue and pragmatism is perhaps more important today than it has been in decades. Whether you serve as a volunteer, board member, advocate, whatever, please know that your work is helpful and appreciated.

After the most recent presidential election, a Gallup poll found that a large majority of Americans, 77%, felt the country was divided; that’s the highest percentage the company has ever recorded. Only one in five said they felt that Americans were unified.

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