Rebuilding trust in American democracy was a central theme among public communicators who gathered at the City-County Communicators and Marketing Association (3CMA) www.3cma.org conference Sept. 6-8 in Anaheim, Calif.
#3CMAAnnual: “How can local government earn trust in the era of fake news?”
Explaining the “why” as part of a sustained story is a better strategy than regular blurt-outs to engage with the public, said Santa Monica City Manager Rick Cole in the opening conference session. Invest in the time to develop key messages. Think about the way people feel about their government. He urged local government communicators to Continue Reading
Tenants have courageously started to reverse the downward spiral of the Avalon Trace Apartments, with the support of Greensboro organizations. In December, they told their stories cautiously, anonymously, to university students in the compelling video (view video here). “If you could hear our voices, would we matter?”, describing the deteriorating physical conditions and negligent landlord response. But well-founded fear of retaliation and of being displaced from their homes had silenced most complaints.
Earlier this year, the City of Charlotte’s Communications & Marketing (CC&M) department developed a creative social media campaign to engage the city’s digital following and better understand the topics that are important to Charlotte residents.
As the spotlight on community engagement continues to increase, there is often a simple factor that can be easily overlooked…asking the community what they want to know and how they want to be engaged.
Charlotte is proudly known as the Queen City so it was fitting that the campaign be called The Queen’s 2017 with #TakeTheReign serving as the call-to-action. The CC&M team recognized that 2017 was an important year for the Queen City and that the community needed to have a hand in telling her story.
With an active presence of over 140,000 Twitter followers and nearly 9,800 followers on Facebook,the city knew it had an audience that could be tapped into in a different way. While the main goal was to encourage these followers to stay connected to local government and their communities, the feedback received would also help shape how the city’s story is shared.
Six board members, two staff members, and a dozen empty chairs were all that greeted public safety director Stephanie O’Malley when she walked into a sleek but soulless conference room in downtown Denver. For a safety department under fire for violent conditions at its main jail and allegedly flouting public records laws, and a civilian oversight agency relatively fresh from being enshrined in the city charter, this was an underwhelming sight.
Yet even in a city regarded as a national leader in holding the police and sheriff’s departments accountable, both the pace of reform and the depth of community engagement are far from consistent.
Glad to introduce Rachel Kelly, Public Information Officer for the City of Burlington
It can take years for a new resident to feel like they are part of a community. The City of Burlington wanted to welcome new residents and make sure that they could immediately feel connected to their new community. To help new residents connect with their new community and ultimately become informed and engaged citizens, the City created Belong In Burlington, a new resident program that launched in January 2017.
I am glad to describe our initiative and hope to inspire other city governments and civic partners for outreach to their new residents. We have wonderful photos and videos of our gatherings.
An important movement is growing, in Durham (NC) and across the country, to support and elect candidates from traditionally underrepresented populations to office and to better engage voters from those same populations. While this work was happening before the 2016 election, it is gaining momentum.
CfAD states that their Assembly Civic Engagement Survey is the first study to examine specific community design features that influence civic life, using large-sample survey methods and visual experiments.
Their innovative study of 5,000 people nationwide inquired about respondents’ civic perceptions and behaviors, as well as design elements and maintenance conditions within their communities. Here is what they found. Continue Reading
“I never considered a difference of opinion in politics, in religion, in philosophy, as cause for withdrawing from a friend.” – Thomas Jefferson to William Hamilton, April 22, 1800
If you’re involved in community engagement in any way, thank you. Your commitment to dialogue and pragmatism is perhaps more important today than it has been in decades. Whether you serve as a volunteer, board member, advocate, whatever, please know that your work is helpful and appreciated.
After the most recent presidential election, a Gallup poll found that a large majority of Americans, 77%, felt the country was divided; that’s the highest percentage the company has ever recorded. Only one in five said they felt that Americans were unified.
I had a ton of ideas saved for this next blog post. There’s a cool story about how Brownsville , Brooklyn, created a neighborhood plan through text messaging with their local government. There’s another cool series on ELGL, my favorite local gov nerd group, called “The Local Government Nerve Center,” about the importance of the often-overlooked positions of clerks and recorders in local government, including this great love letter to city recorders.
But it’s the Fourth of July, and everything smells like grill smoke, and for the past four nights we’ve all been falling asleep listening to far-off fireworks. It’s a strange holiday this year, with so much political division and screaming headlines, but that reminds me even more strongly how important it is. There’s one group of people across the country who are, unlike you and I, working on this Tuesday, and they work for your local governments (and provide one of the services few can argue with or rail against): the folks who inspect all the fireworks shows you’ll see towns and counties put on. Continue Reading