As our communities grow and become more diverse, local government agencies are combining new and tested techniques to engage their residents. In the traditional model of community engagement, agencies relied on public meetings to get feedback from residents. While this can still be an effective means of engagement for some populations, many residents are missed in the process. Similarly, as governments have embraced new technology to bridge the gap, there is still no substitute for face-to-face interactions.

So what is the next step? How do you reach as many residents as possible in a meaningful way? Continue Reading